Shipping policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

[Add your shipping rates here]

Local delivery

Free local delivery is available for orders over $100. For orders under $100, we charge $5.00 for local delivery.

Deliveries are made from 7AM - 7PM. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at whaletalesoapworks@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges; whaletalesoapworks.com/policies/refund-policy

In the event that your order arrives damaged in any way, please email us as soon as possible at whaletalesoapworks@gamil.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at whaletalesoapworks@gmail.com.